顧客滿意講師教授顧客滿意服務規劃訓練課程提升顧客滿意度培養業務銷售人才 <meta name="keywords" content="顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程"/> <meta name="description" content="公司對於顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程了解仍有欠缺，藉由佳威企管行銷講師協助做好顧客滿意服務管理"/>  <script>  </script> <script language="JavaScript" src="mm_menu.js"></script> <style type="text/css">  <style>body{user-select:none}</style> <script>document.oncontextmenu=e=>e.preventDefault();</script> <script language="JavaScript1.2">mmLoadMenus();</script> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td background="image/page1-logobg.jpg"><table width="98%" border="0" cellpadding="0" cellspacing="0" background="image/page1-logobg.jpg"> <tr> <td width="294" valign="top"><div align="left"><img src="image/top-1.jpg" alt="佳威企管提供顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程服務" width="356" height="47"></div></td> <td width="524"><div align="right"></div></td> <td width="385" valign="top"><div align="right"><img src="image/top-2.jpg" alt="顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程客服專線" width="403" height="47" border="0" usemap="#MapMap" href="mailto:service@goodway-mcc.com.tw"></div></td> </tr> </table></td> </tr> <tr> <td width="82%"><table width="100%" border="0" align="left" cellpadding="0" cellspacing="0"> <tr valign="top" bgcolor="#E4E4E4"> <td width="1248" height="222" background="image/lessons-topbg.jpg" bgcolor="E3F4F7"><table width="100%" border="0" cellpadding="0" cellspacing="0" background="image/lessons-topbg.jpg"> <tr> <td height="221"><div align="left"><img src="image/lessons-top1.jpg" alt="藉由顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程增加職場核心能力" width="1032" height="221"></div> <div align="center"></div></td> <td width="2%"> </td> </tr> <tr> <td height="53"><table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#FFFFFF"> <tr> <td width="23%" height="53" valign="top" bgcolor="#FFFFFF"><img src="image/lessons-top3.jpg" width="276" height="51"></td> <td width="77%" bgcolor="#FFFFFF"><table border="0" align="center" cellpadding="5" cellspacing="0"> <tr> <td><img src="image/choess-line.gif" width="8" height="41"></td> <td><div align="center"><a href="about.htm" onMouseOut="MM_swapImgRestore();MM_startTimeout();" onMouseOver="MM_swapImage('who we are','','image/choess-are-2.gif',1);MM_showMenu(window.mm_menu_0605145716_0,-75,40,null,'who we are')"><img src="image/choess-are-1.gif" name="who we are" width="115" height="41" border="0"></a></div></td> <td><img src="image/choess-line.gif" width="8" height="41"></td> <td><div align="center"><a href="service4.htm" onMouseOut="MM_swapImgRestore();MM_startTimeout();" onMouseOver="MM_swapImage('what we do','','image/choess-do-2.gif',1);MM_showMenu(window.mm_menu_0605151325_0,-250,45,null,'what we do')"><img src="image/choess-do-1.gif" name="what we do" width="115" height="41" border="0"></a></div></td> <td><div align="center"><img src="image/choess-line.gif" width="8" height="41"></div></td> <td><div align="center"><a href="news.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('news','','image/choess-news-2.gif',1)"><img src="image/choess-news-1.gif" alt="最新消息" name="news" width="100" height="41" border="0"></a></div></td> <td><div align="center"><img src="image/choess-line.gif" width="8" height="41"></div></td> <td><div align="center"><a href="lessons.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('lessons','','image/choess-lessons-2.gif',1)"><img src="image/choess-lessons-1.gif" name="lessons" width="144" height="41" border="0"></a></div></td> <td><div align="center"><img src="image/choess-line.gif" width="8" height="41"></div></td> <td><a href="mail.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('mail','','image/choess-contact-2.gif',1)"><img src="image/choess-contact-1.gif" name="mail" width="112" height="41" border="0"></a></td> <td><img src="image/choess-line.gif" width="8" height="41"></td> <td><div align="center"><a href="index.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('home','','image/choess-home-2.gif',1)"><img src="image/choess-home-1.gif" alt="回首頁" name="home" width="86" height="41" border="0"></a></div></td> <td><div align="left"><img src="image/choess-line.gif" width="8" height="41"></div></td> </tr> </table></td> </tr> </table></td> <td bgcolor="#FFFFFF"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%" height="53" bgcolor="#FFFFFF"> </td> </tr> </table></td> </tr> </table></td> </tr> <tr valign="top" bgcolor="#FFFFFF"> <td height="189"><table width="100%" border="0" cellspacing="0" cellpadding="2"> <tr> <td width="1%" height="189" valign="top"><table width="87%" border="0" align="center" cellpadding="3" cellspacing="0"> <tr> <td><table width="229" border="0"> <tr> <td height="25" colspan="2"><img src="image/left-lessons.gif" alt="顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程資訊" width="209" height="93"></td> </tr> <tr class="style131"> <td width="30" height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td width="181" height="25"><span class="style115"><a href="schoola.htm">輔仁大學推廣教育課程</a></span></td> </tr> <tr> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"> <a href="schoolc.htm">亞東科大推廣教育課程</a></span></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoole.htm">健行科大推廣教育課程</a></span></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoolf.htm">中原大學推廣教育課程</a></span></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoolg.htm">明新科大推廣教育課程</a></span></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoolh.htm">逢甲大學推廣教育課程</a></span></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoolw.htm">佳威企管教育訓練中心</a></span></td> </tr> </table></td> </tr> <tr> <td><p> </p> </td> </tr> <tr> <td><div align="center"><a href="form-1.htm" target="_blank"><img src="image/left-1.gif" width="212" height="42" border="0"></a></div></td> </tr> <tr> <td><div align="center"><a href="form-2.htm" target="_blank"><img src="image/left-2.gif" width="212" height="42" border="0"></a></div></td> </tr> <tr> <td><div align="center"><a href="form-3.htm" target="_blank"><img src="image/left-3.gif" width="212" height="42" border="0"></a></div> <div align="center"></div></td> </tr> <tr> <td><div align="center"><a href="member.htm" target="_blank"><img src="image/membere.png" width="212" height="39" border="0"></a></div></td> </tr> <tr> <td><div align="center"><a href="isoq&isoa.htm" target="_blank"><img src="image/isoqa.png" width="212" height="38" border="0"></a></div></td> </tr> <tr> <td><div align="center"><a href="seoq&seoa.htm" target="_blank"><img src="image/seoqa.png" width="212" height="38" border="0"></a></div></td> </tr> <tr> <td> </td> </tr> <tr> <td><img src="image/index-tel.gif" alt="顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程服務專線" width="230" height="300"> <div align="center"></div></td> </tr> </table></td> <td width="1%" background="image/line-1.gif"> </td> <td width="98%" valign="top"><table width="95%" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td height="13" colspan="6" valign="top"><table width="100%" border="0" align="center" cellpadding="0" cellspacing="0" background="image/f-bg-7.gif"> <tr> <td> </td> </tr> </table></td> </tr> <tr> <td width="59%" height="30"><div align="right" class="style22"> <div align="left"><img src="image/titel-lessons.gif" alt="顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程訊息" width="414" height="23"></div> </div></td> <td width="4%"><div align="right"><span class="style110"><a href="enterB.htm"><img src="image/write.gif" alt="填寫線上報名表單" width="29" height="21" border="0"></a></span></div></td> <td width="9%" nowrap><div align="left"><a href="enterB.htm">線上報名</a></div></td> <td width="3%" nowrap><div align="right"><a href="image/goodway%20mcc%20Appliation%20form.doc"><img src="image/icon-fax.gif" width="30" height="34" border="0"></a></div></td> <td width="14%" height="30" nowrap><div align="left"><span class="style22"><a href="image/goodway%20mcc%20Appliation%20form.doc">傳真用報表名表下截</a></span></div></td> <td width="11%" nowrap><div align="right"><span class="style22">首頁｜<span class="style24">課程訊息</span></span></div></td> </tr> <tr> <td height="16" colspan="6"><table width="926 " border="0"> <tr> <td width="80"><a href="classbusinessmanage.htm" target="_blank"><img src="image/AA/mark1.png" ALT="企業經營教育訓練課程"　width="80" height="45" border="0"></a></td> <td width="80"><a href="classHR.htm" target="_blank"><img src="image/AA/mark2.png" ALT="人資管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classmarketing.htm" target="_blank"><img src="image/AA/mark6.png" ALT="行銷管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classqc.htm" target="_blank"><img src="image/AA/mark7.png" ALT="品質管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classsystem.htm" target="_blank"><img src="image/AA/mark5.png" ALT="ISO系統教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classoperation.htm" target="_blank"><img src="image/AA/mark8.png" ALT="生產管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classPM.htm" target="_blank"><img src="image/AA/mark3.png" ALT="資材管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classengineering.htm" target="_blank"><img src="image/AA/mark4.png" ALT="工程管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classfinancing.htm" target="_blank"><img src="image/AA/mark9.png" ALT="財務管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classMIS.htm" target="_blank"><img src="image/AA/mark10.png" ALT="資訊管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classother.htm" target="_blank"><img src="image/AA/mark11.png" ALT="其他管理教育訓練課程" width="80" height="45" border="0"></a></td> </tr> <tr> <td colspan="11"> <hr style="border: 0; height: 2px; background-color: #00FF00;"> </td> </tr> </table></td> </tr> <tr> <td height="693" colspan="6" valign="top"><table width="915" border="0"> <tr> <th width="540" scope="col"><div align="left"><span class="style170">服務行銷管理企業進修課程</span></div></th> <th width="48" scope="col"> </th> <th width="263" scope="col"> </th> <th width="46" scope="col"> </th> </tr> </table> <span class="style170">顧客服務課程名稱~顧客滿意服務規劃訓練課程～</span> <p class="style125"><img src="image/classA.png" alt="產品銷售,產品銷售計畫,產品銷售規畫,產品銷售評估目標" width="126" height="26"></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="663" class="style154"><p>顧客滿意服務規劃訓練課程聚焦顧客滿意服務規劃協助學員理解以顧客為核心的服務理念與管理重要性。</p> <p>說明企業雖重視顧客至上，但如何將顧客滿意具體落實仍是關鍵管理課題，帶領學員深入了解顧客需求與想法建立貼近顧客的服務設計思維。</p> <p>並學習從規劃、執行到分析與改善的完整服務流程提升經營品質，透過系統化方法強化顧客體驗從接觸、了解、認同到滿意的每一環節讓學員能提升顧客忠誠度打造穩定長期關係並促進企業永續發展。</p></td> </tr> </table> <p class="style125"><img src="image/classb.png" alt="產品銷售大綱,產品銷售計畫大綱,產品銷售規畫大綱,產品銷售評估大綱" width="126" height="26"></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="663" class="style154"> <p>1.顧客需求分類基本期望與附加需求解析</p> <p>2.顧客服務流程規劃設計與標準化方法</p> <p>3.建立顧客服務準則與應對禮儀規範</p> <p>4.電話接待與現場服務禮儀實務應用</p> <p>5.人員服務禮儀訓練與情境模擬演練</p> <p>6.顧客服務品質監控與稽核制度建置</p> <p>7.顧客回饋蒐集與服務改善應用方法</p> <p>8.顧客不滿意處理流程與危機應對策略</p> <p>9.服務失誤補救機制與顧客挽回技巧</p> <p>10.預防與矯正措施提升顧客滿意服務</p> <p>11.建立持續改善機制強化服務品質提升方法</p> <p>12.顧客體驗設計優化服務流程與感受</p> <p>13.顧客滿意服務成功案例解析與分享</p> <p>14.情境模擬演練強化服務實務應用能力</p> <p>15.課程重點整理與服務管理應用分享</p> </td> </tr> </table> <p class="style125"><img src="image/classC.png" alt="產品銷售課程時數,產品銷售計畫課程時數,產品銷售規畫課程時數,產品銷售評估課程時數" width="127" height="26"></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="38" height="27"> <div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="150"><span class="style176"><strong>3小時</strong></span></td> <td width="26"> <div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="130"><span class="style176"><strong>6小時</strong></span></td> <td width="36"> <div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="134"><span class="style176"><strong>12小時</strong></span></td> <td width="36"> <div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="85"><span class="style176"><strong>其他</strong></span></td> </tr> </table> <p class="style125"><img src="image/classD.png" alt="產品銷售部門,產品銷售計畫單位,產品銷售規畫單位,產品銷售評估部門" width="127" height="26"></p> <table width="800" border="0"> <tr> <th width="127" scope="row"><span class="style176"></span></th> <td width="38"><div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="150" height="28"><span class="style176"><strong>管理部門</strong></span></td> <td width="26"><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="130"><span class="style176"><strong>生產部門</strong></span></td> <td width="36"><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="134"><span class="style176"><strong>品管部門</strong></span></td> <td width="36"><div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="85"><span class="style176"><strong>業務部門</strong></span></td> </tr> <tr> <th scope="row"><span class="style176"></span></th> <td><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td height="26"><span class="style176"><strong>資材部門</strong></span></td> <td><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td><span class="style176"><strong>工程部門</strong></span></td> <td><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td><span class="style176"><strong>財務部門</strong></span></td> <td><div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td><span class="style176"><strong>其他</strong></span></td> </tr> </table> <p><span class="style125"><img src="image/classG.png" alt="產品銷售主管,產品銷售執行幹部,產品銷售規畫人員,產品銷售評估人員" width="126" height="26"></span></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="38" height="29"><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="150"><span class="style176"><strong>基層主管</strong></span></td> <td width="26"><div align="center" class="style176"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div></td> <td width="130"><span class="style176"><strong>中階主管</strong></span></td> <td width="36"><div align="center"><span class="style176"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></span></div></td> <td width="134"><p class="style176"><strong>高階主管</strong></p> </td> <td width="36"><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="85"><span class="style176"><strong>工程師</strong></span></td> </tr> <tr> <th height="26" scope="row"> </th> <td><div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td><span class="style176"><strong>行政人員</strong></span></td> <td><div align="center" class="style176"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div></td> <td><span class="style176"><strong>其他</strong></span></td> <td><span class="style176"></span></td> <td><span class="style176"></span></td> <td><span class="style176"></span></td> <td><span class="style176"></span></td> </tr> </table> <p><span class="style125"><img src="image/classE.png" alt="產品銷售講解,產品銷售計畫擬定,產品銷售規畫整合,產品銷售評估方法" width="126" height="26"></span></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="38"><div align="right" class="style174 style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="150"><span class="style177">課堂講解</span></td> <td width="26"><div align="right" class="style177"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="130" height="25"><p class="style177">案例說明</p> </td> <td width="36"><div align="right" class="style177"> <div align="center">□ </div> </div></td> <td width="134"><span class="style177">分組討論</span></td> <td width="36"><div align="right" class="style177"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="85"><span class="style177">實務演練</span></td> </tr> <tr> <th scope="row"> </th> <td><div align="right" class="style177"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td><span class="style177">其他</span></td> <td> </td> <td height="26"> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> </table> <p><img src="image/classF.png" alt="產品銷售問題,產品銷售計畫協助,產品銷售規畫討論,產品銷售評估協助" width="125" height="26"></p> <table width="965" border="0"> <tr> <th height="48" rowspan="2" scope="row"><div align="left"> <p class="style179">* 歡迎學員將公司顧客滿意規劃、顧客滿意服務銷售時遇到的問題於課堂中向顧客關係講師詢問　<br> * 佳威企管亦有<a href="seo.htm">SEO網路行銷服務</a>與<a href="SEOQ&SEOA.htm">SEO行銷問答</a>歡迎聯絡<br> * 佳威企管亦有其他產品銷售相關訓練課程歡迎聯絡</p> </div></th> <th width="159" scope="row"><div align="left"><span class="style153"><a href="classbusinessmanage.htm#top" target="_parent"> </a><a href="#top" target="_parent"><img src="image/top-2.gif" width="18" height="23" border="0"></a><span class="style154"><a href="#top" target="_parent">top～～</a></span> </span></div></th> </tr> <tr> <th scope="row"><div align="left"><a href="classmarketing.htm#class"><<回上一頁>></a></div></th> </tr> </table> </td> </tr> <tr> <td height="13" colspan="6"> </td> </tr> <tr> <td height="30" colspan="6"><div align="left"> <table width="100%" border="0" cellpadding="0" cellspacing="3" bordercolor="#F0F0F0" bgcolor="#F0F0F0"> <tr> <td width="4%"><div align="center"><img src="image/icon-6.gif" alt="顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程問題連絡" width="15" height="15"><br> <br> </div></td> <td width="100%" height="64"><table cellspacing="3" cellpadding="0"> <tr> <td width="96%" height="56"><p class="style69">若您對佳威企管顧客滿意服務規劃訓練課程訊息服務內容想要進一步了解，請與佳威企管聯繫，佳威企管針對貴企業訓練需求做詳細說明。請來電或以電子郵件方式 <a href="https://www.goodway-mcc.com.tw/mail.htm"><strong>聯絡我們</strong></a></p></td> </tr> </table></td> </tr> </table> </div></td> </tr> </table></td> </tr> </table></td> </tr> </table> <div align="left"></div> <map name="Map"> <area shape="rect" coords="70,18,132,42" href="mailto:service@goodway.url.tw"> <area shape="rect" coords="16,18,65,41" href="#"> </map> </td> </tr> <tr bgcolor="#3C3D3D"> <td height="50"><table width="1024" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td><div align="center"><img src="image/down.gif" alt="顧客滿意，顧客服務，顧客滿意服務，顧客滿意服務規劃課程聯絡我們" width="1003" height="75" border="0" usemap="#Map3"> <map name="Map3"> <area shape="rect" coords="752,5,969,69" href="mailto:service@goodway-mcc.com.tw"> <area shape="rect" coords="614,56,701,75" href="https://philia.myweb.hinet.net/" target="_blank"> </map> </div></td> </tr> </table> </td> </tr> </table> <img src="menu.jpg" usemap="#MapMap" alt="網站導覽"> <map name="MapMap"> <area shape="rect" coords="4,13,58,42" href="index.htm" alt="回首頁"> <area shape="rect" coords="65,14,122,42" href="news.htm" alt="最新消息"> <area shape="rect" coords="127,16,189,42" href="mail.htm" alt="聯絡我們"> </map> </body> </html>