CS客服中心管理訓練課程--佳威企管客戶服務講師教導客服心態、客服應對技能提升客戶服務水準 <meta name="keywords" content="銷售活動，銷售規劃，銷售訓練，銷售課程"/> <meta name="description" content="公司對於銷售活動，銷售規劃，銷售訓練，銷售課程了解仍有欠缺，藉由佳威企管行銷講師協助做好促銷銷售管理"/> <meta name="author" content="佳威企業管理顧問公司"/> <META content="Copyright (c) by www.goodway-mcc.com.tw" name=COPYRIGHT/> <meta name="publisher" content="銷售活動，銷售規劃，銷售訓練，銷售課程"/> <meta name="company" content="銷售活動，銷售規劃，銷售訓練，銷售課程"/> <meta name="page-topic" content="銷售活動，銷售規劃，銷售訓練，銷售課程"/> <font style="DISPLAY: none">銷售活動，銷售規劃，銷售訓練，銷售課程</font> <meta name="distribution" content="Taiwan"/> <META content="INDEX, FOLLOW" name=ROBOTS> <META content="1 DAYS" name=REVISIT-AFTER> <META content=GENERAL name=RATING> <meta name="robots" content="all"/> <META content=DOCUMENT name=RESOURCE-TYPE/> <style type="text/css">  </style> <script language="JavaScript" type="text/JavaScript">  </script> <script language="JavaScript" src="mm_menu.js"></script> <style type="text/css">  </style> </head> <body oncontextmenu="window.event.returnValue=false;alert('佳威企管版權所有，翻印必究!');" onselectstart="return false" onselect="document.selection.empty()"> <script language="JavaScript1.2">mmLoadMenus();</script> <script language="JavaScript1.2">mmLoadMenus();</script> <script language="JavaScript1.2">mmLoadMenus();</script> <script language="JavaScript1.2">mmLoadMenus();</script> <script language="JavaScript1.2">mmLoadMenus();</script> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td background="image/page1-logobg.jpg"><table width="98%" border="0" cellpadding="0" cellspacing="0" background="image/page1-logobg.jpg"> <tr> <td width="294" valign="top"><div align="left"><img src="image/top-1.jpg" alt="佳威企管提供銷售活動，銷售規劃，銷售訓練，銷售課程服務" width="356" height="47"></div></td> <td width="524"><div align="right"></div></td> <td width="385" valign="top"><div align="right"><img src="image/top-2.jpg" alt="銷售活動，銷售規劃，銷售訓練，銷售課程客服專線" width="403" height="47" border="0" usemap="#MapMap" href="mailto:service@goodway-mcc.com.tw"></div></td> </tr> </table></td> </tr> <tr> <td width="82%"><table width="100%" border="0" align="left" cellpadding="0" cellspacing="0"> <tr valign="top" bgcolor="#E4E4E4"> <td width="1248" height="222" background="image/lessons-topbg.jpg" bgcolor="E3F4F7"><table width="100%" border="0" cellpadding="0" cellspacing="0" background="image/lessons-topbg.jpg"> <tr> <td height="221"><div align="left"><img src="image/lessons-top1.jpg" alt="藉由銷售活動，銷售規劃，銷售訓練，銷售課程增加職場核心能力" width="1032" height="221"></div> <div align="center"></div></td> <td width="2%"> </td> </tr> <tr> <td height="53"><table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#FFFFFF"> <tr> <td width="23%" height="53" valign="top" bgcolor="#FFFFFF"><img src="image/lessons-top3.jpg" width="276" height="51"></td> <td width="77%" bgcolor="#FFFFFF"><table border="0" align="center" cellpadding="5" cellspacing="0"> <tr> <td><img src="image/choess-line.gif" width="8" height="41"></td> <td><div align="center"><a href="about.htm" onMouseOut="MM_swapImgRestore();MM_startTimeout();" onMouseOver="MM_swapImage('who we are','','image/choess-are-2.gif',1);MM_showMenu(window.mm_menu_0605145716_0,-75,40,null,'who we are')"><img src="image/choess-are-1.gif" name="who we are" width="115" height="41" border="0"></a></div></td> <td><img src="image/choess-line.gif" width="8" height="41"></td> <td><div align="center"><a href="service4.htm" onMouseOut="MM_swapImgRestore();MM_startTimeout();" onMouseOver="MM_swapImage('what we do','','image/choess-do-2.gif',1);MM_showMenu(window.mm_menu_0605151325_0,-250,45,null,'what we do')"><img src="image/choess-do-1.gif" name="what we do" width="115" height="41" border="0"></a></div></td> <td><div align="center"><img src="image/choess-line.gif" width="8" height="41"></div></td> <td><div align="center"><a href="news.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('news','','image/choess-news-2.gif',1)"><img src="image/choess-news-1.gif" alt="最新消息" name="news" width="100" height="41" border="0"></a></div></td> <td><div align="center"><img src="image/choess-line.gif" width="8" height="41"></div></td> <td><div align="center"><a href="lessons.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('lessons','','image/choess-lessons-2.gif',1)"><img src="image/choess-lessons-1.gif" name="lessons" width="144" height="41" border="0"></a></div></td> <td><div align="center"><img src="image/choess-line.gif" width="8" height="41"></div></td> <td><a href="mail.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('mail','','image/choess-contact-2.gif',1)"><img src="image/choess-contact-1.gif" name="mail" width="112" height="41" border="0"></a></td> <td><img src="image/choess-line.gif" width="8" height="41"></td> <td><div align="center"><a href="index.htm" onMouseOut="MM_swapImgRestore()" onMouseOver="MM_swapImage('home','','image/choess-home-2.gif',1)"><img src="image/choess-home-1.gif" alt="回首頁" name="home" width="86" height="41" border="0"></a></div></td> <td><div align="left"><img src="image/choess-line.gif" width="8" height="41"></div></td> </tr> </table></td> </tr> </table></td> <td bgcolor="#FFFFFF"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%" height="53" bgcolor="#FFFFFF"> </td> </tr> </table></td> </tr> </table></td> </tr> <tr valign="top" bgcolor="#FFFFFF"> <td height="189"><table width="100%" border="0" cellspacing="0" cellpadding="2"> <tr> <td width="1%" height="189" valign="top"><table width="87%" border="0" align="center" cellpadding="3" cellspacing="0"> <tr> <td><table width="229" border="0"> <tr> <td height="25" colspan="2"><img src="image/left-lessons.gif" alt="銷售活動，銷售規劃，銷售訓練，銷售課程資訊" width="209" height="93"></td> </tr> <tr class="style131"> <td width="30" height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td width="181" height="25"><span class="style115"><a href="schoola.htm">輔仁大學推廣教育課程</a></span></td> </tr> <tr> <td height="25"><div align="right"><strong><img src="image/icon-3.gif" width="5" height="7"></strong></div></td> <td height="25" class="style115"> <a href="schoolc.htm">亞東科技大學推廣課程</a></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoole.htm">健行科大推廣教育課程</a></span></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoolf.htm">中原大學推廣教育課程</a></span></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoolg.htm">明新科大推廣教育課程</a></span></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoolh.htm">逢甲大學推廣教育課程</a></span></td> </tr> <tr class="style131"> <td height="25"><div align="right"><img src="image/icon-3.gif" width="5" height="7"></div></td> <td height="25"><span class="style115"><a href="schoolw.htm">佳威企管教育訓練中心</a></span></td> </tr> </table></td> </tr> <tr> <td><p> </p> </td> </tr> <tr> <td><div align="center"><a href="form-1.htm" target="_blank"><img src="image/left-1.gif" width="212" height="42" border="0"></a></div></td> </tr> <tr> <td><div align="center"><a href="form-2.htm" target="_blank"><img src="image/left-2.gif" width="212" height="42" border="0"></a></div></td> </tr> <tr> <td><div align="center"><a href="form-3.htm" target="_blank"><img src="image/left-3.gif" width="212" height="42" border="0"></a></div> <div align="center"></div></td> </tr> <tr> <td><div align="center"><a href="member.htm" target="_blank"><img src="image/membere.png" width="212" height="39" border="0"></a></div></td> </tr> <tr> <td><div align="center"><a href="isoq&isoa.htm" target="_blank"><img src="image/isoqa.png" width="212" height="38" border="0"></a></div></td> </tr> <tr> <td><div align="center"><a href="seoq&seoa.htm" target="_blank"><img src="image/seoqa.png" width="212" height="38" border="0"></a></div></td> </tr> <tr> <td> </td> </tr> <tr> <td><img src="image/index-tel.gif" alt="銷售活動，銷售規劃，銷售訓練，銷售課程服務專線" width="230" height="300"> <div align="center"></div></td> </tr> </table></td> <td width="1%" background="image/line-1.gif"> </td> <td width="98%" valign="top"><table width="95%" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td height="13" colspan="6" valign="top"><table width="100%" border="0" align="center" cellpadding="0" cellspacing="0" background="image/f-bg-7.gif"> <tr> <td> </td> </tr> </table></td> </tr> <tr> <td width="59%" height="30"><div align="right" class="style22"> <div align="left"><img src="image/titel-lessons.gif" alt="銷售活動，銷售規劃，銷售訓練，銷售課程訊息" width="414" height="23"></div> </div></td> <td width="4%"><div align="right"><span class="style110"><a href="enterB.htm"><img src="image/write.gif" alt="填寫線上報名表單" width="29" height="21" border="0"></a></span></div></td> <td width="9%" nowrap><div align="left"><a href="enterB.htm">線上報名</a></div></td> <td width="3%" nowrap><div align="right"><a href="image/goodway%20mcc%20Appliation%20form.doc"><img src="image/icon-fax.gif" width="30" height="34" border="0"></a></div></td> <td width="14%" height="30" nowrap><div align="left"><span class="style22"><a href="image/goodway%20mcc%20Appliation%20form.doc">傳真用報表名表下截</a></span></div></td> <td width="11%" nowrap><div align="right"><span class="style22">首頁｜<span class="style24">課程訊息</span></span></div></td> </tr> <tr> <td height="16" colspan="6"><table width="926 " border="0"> <tr> <td width="80"><a href="classbusinessmanage.htm" target="_blank"><img src="image/AA/mark1.png" ALT="企業經營教育訓練課程"　width="80" height="45" border="0"></a></td> <td width="80"><a href="classHR.htm" target="_blank"><img src="image/AA/mark2.png" ALT="人資管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classmarketing.htm" target="_blank"><img src="image/AA/mark6.png" ALT="行銷管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classqc.htm" target="_blank"><img src="image/AA/mark7.png" ALT="品質管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classsystem.htm" target="_blank"><img src="image/AA/mark5.png" ALT="ISO系統教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classoperation.htm" target="_blank"><img src="image/AA/mark8.png" ALT="生產管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classPM.htm" target="_blank"><img src="image/AA/mark3.png" ALT="資材管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classengineering.htm" target="_blank"><img src="image/AA/mark4.png" ALT="工程管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classfinancing.htm" target="_blank"><img src="image/AA/mark9.png" ALT="財務管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classMIS.htm" target="_blank"><img src="image/AA/mark10.png" ALT="資訊管理教育訓練課程" width="80" height="45" border="0"></a></td> <td width="80"><a href="classother.htm" target="_blank"><img src="image/AA/mark11.png" ALT="其他管理教育訓練課程" width="80" height="45" border="0"></a></td> </tr> <tr> <td colspan="11"><hr size=2 color="#00FF00" style="filter:alpha(opacity=100,finishopacity=10,style=1,startX=0,startY=0,finishX=100,finishY=100) "></td> </tr> </table></td> </tr> <tr> <td height="693" colspan="6" valign="top"><table width="915" border="0"> <tr> <th width="540" scope="col"><div align="left"><span class="style170">行銷管理企業進修課程</span></div></th> <th width="48" scope="col"> </th> <th width="263" scope="col"> </th> <th width="46" scope="col"> </th> </tr> </table> <p class="style125"><span class="style180">客戶服務課程名稱~CS客服中心管理訓練課程～</span></p> <p class="style125"><img src="image/classA.png" alt="產品銷售,產品銷售計畫,產品銷售規畫,產品銷售評估目標" width="126" height="26"></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="663" class="style154 style181"><p>我們時常聽到顧客至上，顧客永遠第一的理念，產業競爭日益服務更需做到周全，提供顧客滿意服務，才擁有不敗的競爭優勢。要如何才能做好優質服務呢？服務態度良好早已是基本條件了，客服人員如何瞭解顧客需求，協助顧客解決問題才是王道。</p> 　　本課程教導瞭解客服人員應具備哪些重要觀念與職責，傳授快速掌握關鍵之技巧，有限時間溝通中即獲得顧客信賴，不僅提供顧客頂尖服務，亦提升自我格局，贏得光榮成就。</td> </tr> </table> <p class="style125"><img src="image/classb.png" alt="產品銷售大綱,產品銷售計畫大綱,產品銷售規畫大綱,產品銷售評估大綱" width="126" height="26"></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="663" class="style182"><p>1. 客服中心角色定位說明 <br> 2. 客服實務中之四大準則 <br> 3. 客服人員如何以最快速度掌握關鍵 <br> 4. 顧客想要得到什麼樣的回應?<br> 5. 客服人員應對與答覆技巧 <br> 6. 顧客溝通事項處理模式應用 <br> 7.CS客服中心管理－案例研討 <br> 8.CS客服中心管理－實務演練 </p> </td> </tr> </table> <p class="style125"><img src="image/classC.png" alt="產品銷售課程時數,產品銷售計畫課程時數,產品銷售規畫課程時數,產品銷售評估課程時數" width="127" height="26"></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="38" height="27"> <div align="right" class="style176"> <div align="center"><strong>□ </strong></div> </div></td> <td width="150"><span class="style176"><strong>3小時</strong></span></td> <td width="26"> <div align="right" class="style176"> <div align="center"><strong>□ </strong></div> </div></td> <td width="130"><span class="style176"><strong>6小時</strong></span></td> <td width="36"> <div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="134"><span class="style176"><strong>12小時</strong></span></td> <td width="36"> <div align="right" class="style176"> <div align="center"><strong>□ </strong></div> </div></td> <td width="85"><span class="style176"><strong>其他</strong></span></td> </tr> </table> <p class="style125"><img src="image/classD.png" alt="產品銷售部門,產品銷售計畫單位,產品銷售規畫單位,產品銷售評估部門" width="127" height="26"></p> <table width="800" border="0"> <tr> <th width="127" scope="row"><span class="style176"></span></th> <td width="38"><div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="150" height="28"><span class="style176"><strong>管理部門</strong></span></td> <td width="26"><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="130"><span class="style176"><strong>生產部門</strong></span></td> <td width="36"><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="134"><span class="style176"><strong>品管部門</strong></span></td> <td width="36"><div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="85"><span class="style176"><strong>業務部門</strong></span></td> </tr> <tr> <th scope="row"><span class="style176"></span></th> <td><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td height="26"><span class="style176"><strong>資材部門</strong></span></td> <td><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td><span class="style176"><strong>工程部門</strong></span></td> <td><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td><span class="style176"><strong>財務部門</strong></span></td> <td><div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td><span class="style176"><strong>其他</strong></span></td> </tr> </table> <p><span class="style125"><img src="image/classG.png" alt="產品銷售主管,產品銷售執行幹部,產品銷售規畫人員,產品銷售評估人員" width="126" height="26"></span></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="38" height="29"><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="150"><span class="style176"><strong>基層主管</strong></span></td> <td width="26"><div align="center" class="style176"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div></td> <td width="130"><span class="style176"><strong>中階主管</strong></span></td> <td width="36"><div align="center"><span class="style176"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></span></div></td> <td width="134"><p class="style176"><strong>高階主管</strong></p> </td> <td width="36"><div align="right" class="style176"> <div align="center"><strong>□</strong></div> </div></td> <td width="85"><span class="style176"><strong>工程師</strong></span></td> </tr> <tr> <th height="26" scope="row"> </th> <td><div align="right" class="style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td><span class="style176"><strong>行政人員</strong></span></td> <td><div align="center" class="style176"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div></td> <td><span class="style176"><strong>其他</strong></span></td> <td><span class="style176"></span></td> <td><span class="style176"></span></td> <td><span class="style176"></span></td> <td><span class="style176"></span></td> </tr> </table> <p><span class="style125"><img src="image/classE.png" alt="產品銷售講解,產品銷售計畫擬定,產品銷售規畫整合,產品銷售評估方法" width="126" height="26"></span></p> <table width="800" border="0"> <tr> <th width="127" scope="row"> </th> <td width="38"><div align="right" class="style174 style176"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="150"><span class="style177">課堂講解</span></td> <td width="26"><div align="right" class="style177"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="130" height="25"><p class="style177">案例說明</p> </td> <td width="36"><div align="right" class="style177"> <div align="center">□ </div> </div></td> <td width="134"><span class="style177">分組討論</span></td> <td width="36"><div align="right" class="style177"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td width="85"><span class="style177">實務演練</span></td> </tr> <tr> <th scope="row"> </th> <td><div align="right" class="style177"> <div align="center"><span class="style125"><img src="image/classa1.png" width="13" height="13"></span></div> </div></td> <td><span class="style177">其他</span></td> <td> </td> <td height="26"> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> </table> <p><img src="image/classF.png" alt="產品銷售問題,產品銷售計畫協助,產品銷售規畫討論,產品銷售評估協助" width="125" height="26"></p> <table width="965" border="0"> <tr> <th height="48" rowspan="2" scope="row"><div align="left"> <p class="style179">* 歡迎學員將客戶服務時遇到的問題於課堂中向客戶服務講師詢問　<br> * 佳威企管亦有<a href="seo.htm">SEO網路行銷服務</a>與<a href="SEOQ&SEOA.htm">SEO行銷問答</a>歡迎聯絡<br> * 佳威企管亦有其他產品銷售相關訓練課程歡迎聯絡</p> </div></th> <th width="159" scope="row"><div align="left"><span class="style153"><a href="classbusinessmanage.htm#top" target="_parent"> </a><a href="#top" target="_parent"><img src="image/top-2.gif" width="18" height="23" border="0"></a><span class="style154"><a href="#top" target="_parent">top～～</a></span> </span></div></th> </tr> <tr> <th scope="row"><div align="left"><a href="classmarketing.htm#class"><<回上一頁>></a></div></th> </tr> </table> </td> </tr> <tr> <td height="13" colspan="6"> </td> </tr> <tr> <td height="30" colspan="6"><div align="left"> <table width="100%" border="0" cellpadding="0" cellspacing="3" bordercolor="#F0F0F0" bgcolor="#F0F0F0"> <tr> <td width="4%"><div align="center"><img src="image/icon-6.gif" alt="銷售活動，銷售規劃，銷售訓練，銷售課程問題連絡" width="15" height="15"><br> <br> </div></td> <td width="100%" height="64"><table cellspacing="3" cellpadding="0"> <tr> <td width="96%" height="56"><p class="style69">若您對佳威企管業務開發訓練課程訊息服務內容想要進一步了解，請與佳威企管聯繫，佳威企管針對貴企業訓練需求做詳細說明。請來電或以電子郵件方式 <a href="https://www.goodway-mcc.com.tw/mail.htm"><strong>聯絡我們 </strong></p></td> </tr> </table></td> </tr> </table> </div></td> </tr> </table></td> </tr> </table></td> </tr> </table> <div align="left"></div> <map name="Map"> <area shape="rect" coords="70,18,132,42" href="mailto:service@goodway.url.tw"> <area shape="rect" coords="16,18,65,41" href="#"> </map></td> </tr> <tr bgcolor="#3C3D3D"> <td height="50"><table width="1024" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td><div align="center"><img src="image/down.gif" alt="銷售活動，銷售規劃，銷售訓練，銷售課程聯絡我們" width="1003" height="75" border="0" usemap="#Map3"> <map name="Map3"> <area shape="rect" coords="752,5,969,69" href="mailto:service@goodway-mcc.com.tw"> <area shape="rect" coords="614,56,701,75" href="https://philia.myweb.hinet.net/" target="_blank"> </map> </div></td> </tr> </table></td> </tr> </table> <map name="MapMap"> <area shape="rect" coords="4,13,58,42" href="index.htm"> <area shape="rect" coords="127,16,189,42" href="mail.htm"> <area shape="rect" coords="65,14,122,42" href="news.htm"> </map> </body> </html>